ECG finally issues an Official Communique on why Customers are not able to load Credit onto their Prepaid meters

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ECG finally issues an Official Communique on why Customers are not able to load Credit onto their Prepaid meters

The Electricity Company of Ghana (ECG) is currently experiencing some technical challenges in relation to the metering system nationwide, which has resulted in some customers being unable to top-up electric power credit on prepaid metres for the past three days.

The technical challenge has affected customers in 10 operational regional areas of the ECG in Volta, Kumasi, Accra, Takoradi, Tema, Cape Coast, Kasoa, Winneba, Swedru, Koforidua, Nkawkaw, and Tafo.

The problem started on Monday and as of Wednesday evening, it was yet to be completely fixed.

“Some of the systems have been fixed but not all,” Charles Nii Ayiku Ayiku, General Manager in charge of external communications at ECG said in a radio interview monitored by our team. ( Navantrics blog)

“We are working very hard to make sure that we get all the systems in place,” he added.

Mr Ayiku said the issue is for some customers and not all customers and that the challenge was detected and fixed, “but some of the systems were not able to respond.  So, it is not all our customers that are experiencing this challenge,” he said.

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